I recently purchased and had a new front entry door with transom installed by Vinyl-Lite, and I couldn’t be more pleased with the entire experience.
From the beginning, their representative, Chris Grimes, was outstanding. He came to my home, carefully measured the door opening, answered all of my questions as I compared their product with other companies, provided helpful recommendations, and explained the available payment options. Chris was knowledgeable, friendly, professional, and never made me feel pressured.
On installation day, a team of three installers arrived and did an excellent job. They took their time and double-checked, and even triple-checked, their work to ensure the door was installed properly and operated perfectly. Their attention to detail and workmanship were impressive.
The installers were also very respectful of my home. When the job was finished, they thoroughly cleaned up the work area and removed all debris, leaving everything neat and tidy. You would hardly have known they had been there except for the beautiful new door.
Chris also stopped by during and after the installation to make sure everything was being done correctly and to confirm that I was completely satisfied with the finished product. That level of customer service is not something you see every day.
To top it off, I received a follow-up call from the company two days later to make sure I was happy with the installation and the door.
The new door looks fantastic, and I am completely satisfied with the product, the installation, and the overall customer service. I highly recommend Vinyl-Lite to anyone looking for a new entry door. Their professionalism, attention to detail, quality workmanship, and commitment to customer satisfaction truly set them apart.
Response from the owner:Hi Ron,
Thank you for choosing Vinyl-Lite for your new door and sharing your experience. Feel free to contact us anytime with any questions or needs regarding home improvements!